CUSTOMER CARE

Photo Restoration

1CAN YOU RESTORE AN ORIGINAL PRINT OR NEGATIVE?
CreativePix is only able to fix digital replicas of your original images.
2CAN AN OVER-EXPOSED OR UNDER-EXPOSED PHOTO BE REPAIRED?
Generally, photos that are under-exposed (too dark) or over-exposed (too light) can be fixed. But be aware, that in severe cases, there might not be enough detail or colour density in the photo to restore the image back to normal levels.
This makes it difficult or impossible to achieve a satisfactory result.
3CAN YOU ADD PEOPLE OR OBJECTS TO A PHOTO?
Provided that the picture grain can be matched with the camera angle, camera height, perspective and lighting from your source photo, then yes. This is by no means a simple operation. Unless the source photo is from the exact same set, on the same day, it is rare that perspectives and lighting can be matched perfectly from other images. No matter how much manipulation is done, the resulting repair will always look wrong.
4CAN YOU REMOVE PEOPLE OR OBJECTS FROM A PHOTO?
Generally, this is possible. Less than acceptable results can occur when there is not enough of the surrounding photo to fill in the gaps of what is removed. For example, with a tightly cropped photo, if people or objects are removed from a side, there remains little or no parts of the background available to fill the empty space. A second photo showing more of the background from the same location can help in this kind of situation.
5ARE THERE SOME RESTORATIONS YOU CAN'T FIX?
Sometimes there are occasions when a complete restoration is impossible or would be too time-consuming and costly to initiate. Below is a list of a few things that fall into that category. Even if you think your photos are beyond repair, I still recommend that you submit them for a free assessment. I may still be able to help, as I have been known to perform wonders!

  • RE-FOCUS A COMPLETELY OUT OF FOCUS PHOTO
       Although “sharpening” tools do exist, unfortunately, there is no such thing as a magic button to re-focus    and recreate detail in a completely out-of-focus image.
  • REPAIR A SEVERELY BLURRED PHOTO
       Blurring can occur if either the camera or the subject moved when taking the photo. This was a common    problem in the early days of photography when film and shutter speeds were slower. It may be possible to    correct for minor degrees of motion blur. but extreme blurring is tremendously difficult or impossible to    repair.
  • CREATE A HIGH QUALITY RESTORATION FROM A LOW RESOLUTION IMAGE
       Low resolution images have too few pixels for them to be sharpened, edited or otherwise manipulated to    restore them effectively. If you have a low resolution photo and are not sure, send it to us via email, and    we can let you know whether it's possible or not.

Scanning Negatives

1DO YOU SCAN NEGATIVES?
Yes we do. We scan in your negatives at a high resolution to obtain a high quality photo. If the original negatives were scratched or damaged, the repairs to the digital photo will be extra.
2WHAT TYPES OF NEGATIVES CAN YOU SCAN?
We can scan many different types of negatives.
  • 35mm Film
  • 616 116 Roll Film
  • 127 Film
  • 828 Film
  • 620 120 Film
  • 120 Pro Film
  • 126 Film

Please see NegativeTypes.pdf for more information.

3DO YOU SCAN SLIDES?
Yes we do. We scan in your slides at a high resolution to obtain a high quality photo. We will then enlarge the scan to a picture size you prefer (4x6, 5x7, 8x10). If there are any adjustments or repairs needed after scanning the negative to digital photo, the cost will be extra.

Payment Options

1WHAT PAYMENT OPTIONS FO YOU ACCEPT?
Customers can pay using a credit or debit card via the PayPal secure payment platform. PayPal is one of the world’s leading and most secure online payment platforms and is very simple to use.
2DO YOU ACCEPT CHEQUES OR ACCEPT CREDIT CARD DETAILS OVER THE PHONE?
Unfortunately, due to banking security rules, cheques can no longer be accepted as payment for services, and credit card details can not be given over the phone. Online platforms such as PayPal provide a far more secure solution for payment.
3DO YOU USE INTERAC eTRANSFER FROM MY BANK?
Yes we do. If you prefer to send us money via Interac eTransfer from your bank, we can go over details for sending and receiving when it is time to pay.
4CAN I PREVIEW MY PHOTOS BEFORE I PAY?
Once your photo has been restored, an e-mail with a watermarked photo will be sent for you to validate. If you are happy with the result, we will send you an invoice and payment instructions.
If you have any other questions

Contact Us

At one of the options below: